Policies & Procedures

  • Policies & Procedures

Your Mining Résumés consultant will be contracted to your project with specific experience preparing career documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire.

The construction of your new résumé will commence after full payment has been received by our office.  Once payment has been made, we will advise the documents and information we require initially to be sent via email.  Once these have been received, allow some time for your consultant to email you some follow-up questions which are normally in the form of a QUESTIONNAIRE to fill the initial gaps of basic data required to commence writing your new résumé. Your prompt attention to our questions will determine the time taken to complete your documents coupled with the complexity and length of your current résumé.  Our consultant may also require job advertisements to be provided or alternatively an indication of exactly the types of jobs you are currently pursuing in order to accurately formulate your new résumé. Phone consultations to discuss your project are most welcome and are available Monday to Saturday by appointment, hence please pre-arrange a time if required to initiate phone consultations so we can allocate time to discuss your project and organise questions.

A copy of your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you for a final review. We guarantee your satisfaction and make changes until you approve the final copy, therefore unlimited changes to your new documents are included. Changes or edits are most welcome either via phone or email as preferred. Printed copies posted in the mail and a CD or USB are free optional extras, therefore if you would like these items, please advise your consultant.

Mining Résumés is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using Mining Résumés.

Privacy Policy

Mining Résumés is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Mining Résumés uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Mining only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing a résumé package from Mining Résumés your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at success@miningresumes.com.au.

Refund Policy

Please choose carefully as we do not provide refunds. If you require clarification regarding résumé package inclusions, pricing information or the most suitable product to suit your needs, simply call on 1300-646-326 or email us on success@miningresumes.com.au prior to making payment. You can be assured that we will word and edit your documents until you are 100% satisfied as we have for thousands of other clients since 1995. If you have any issues or questions in regards to quality or satisfaction, we welcome an email to gain an insight into your thoughts and experiences. The documents we prepare for you are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial.

 

The Team

Monique Thompson

Monique Thompson

Director of Mining Resumes Pty Ltd, playing an integral role as a Senior Résumé Writer, Career Coach, Speaker and Workshop Facilitator.

Possessing an extensive array of industry experience in the résumé writing and recruitment industry, Monique has been supporting clients advance their careers since 1995. Monique and her capable team  have helped clients to secure interviews and job offers in the mining industry throughout Australia and overseas, achieving a 98.5% success rate. Mining Resumes has developed an exceptional industry reputation and achieved unprecedented business growth. As a respected Public Speaker, Monique readily facilitates workshops at Monash University and directly supports mining companies and leading recruiters with résumé writing and career counselling services.

Sarah Shugg

Sarah Shugg

As the Client Liaison Officer at Mining Resumes, Sarah Shugg has a strong background in sales, customer service and front desk reception. Sarah plays a key role in gathering relevant information from mining clients in the early stages of their resume writing project.

Maintaining a friendly, courteous and professional approach, Sarah contacts clients via phone and email within 48 hours of ordering to determine content required to progress their project to the writing stage. After all initial information has been received from the client a senior member of the Mining Resumes,writing team will create all required documents within the specific deadline.

Julie Boland

Julie Boland

Julie Boland has a strong administration background in the recruitment and construction industries with a broad range of expertise in professional writing, editing, administration support and management.

Having worked closely with a wide range of tradespeople for many years, Julie has proven competencies in writing résumés, cover letters and LinkedIn profiles for clients in the mining, oil & gas and construction industries from Trades Assistants to Site Supervisors and Engineers.

Julie upholds a high level of attention to detail. Clients have commended Julie for her ability to communicate in a friendly manner whilst accurately articulating their needs via phone and email.

Ashley Thompson

Ashley Thompson

Ashley Thompson is tertiary qualified in Information Technology, playing a key role in managing and developing innovative solutions in regards to online marketing, website management, database management, social media and e-commerce which enables the Mining Resumes team to function at optimal levels from a technical and marketing perspective.

Ashley has helped the business to achieve a positive online presence by developing and maintaining workable systems.

Muneeb Basharat

Muneeb Basharat

Muneeb Basharat is a key member of the Mining Resumes team with a strong background and qualifications an Electrical Telecommunication Engineer.

Muneeb has gained experience in computer technology, administration and IT support over the past 5 years and prides himself on his time management, efficiency and attention to detail in document preparation and formatting.

Frequently Asked Questions

Why should I use a professional resume service?

Recruitment companies and HR Managers of leading mining companies receive hundreds and sometimes thousands of resumes to process down to a shortlist, spending up to a few minutes looking at each application in the first instance. The advantage of our resume writing service is that we know exactly what content to add and remove, how to angle and highlight your relevant achievements, skills and abilities to ensure your resume will stand right out from your competition and give you the very best possible chance of getting the mining job you want. There really is no substitute for taking advantage of in-depth professional advice, experience and expertise. What was acceptable ten years ago was not acceptable five years ago; and what was the norm five years ago is not the norm today.

We achieve exceptional results, saving you a lot of trial and error, time and money. Sure, you can buy a resume computer program or read books on how to write your own resume. Every program and every book has its own slant and advice. How do you know what to accept and what to reject? The professional knows what works and what doesn't. Once the resume is completed, a professional career-marketing company such as Mining Resumes knows what avenues to use to effectively market you. It may be a direct mail campaign to certain companies, contacting specific recruiters and/or networking. It may be developing a compelling cover letter to respond to an advertisement in a newspaper. It could be assistance with interview coaching.  Our knowledge and resources are endless - we take you by the hand to expedite your job search that encompasses far more than just writing a resume. We are true resume professionals that are dedicated to the field of jobseeker marketing.

What is the Mining Resumes procedure?

You commence by emailing us your existing résumé together with an advertisement that is indicative of your target position. We will call or email you with an assessment and exact quotation (see our “resume packages” online for pricing and choose from our Bronze, Silver and Gold Package). If you do not have an existing résumé, please request and complete our “Resume Form” detailing your work history, education, referees etc. We then review the information that you have provided and arrange a phone appointment to consult and communicate with you regarding any further information required and to ask you questions regarding your career objective and positions of interest.

What is the expected turnaround time for a resume?

The completion of projects are determined by a combination of factors including our current workload, the complexity of your project, length of your old resume and also the response time to our questions via email. If you require an express service, we charge an Express Fee of $100 to produce your documents in 3-working days from ordering upon client request - perfect for that all important job application that closes quickly! Once you have received a final draft in Word and PDF format, you are required to you review the documents and provide any comments or feedback for editing. Once your feedback and clarification has been is received, the changes are generally made within 24 hours and emailed back to you as final documents - ready to use.

Do I need more than one resume if I am applying for various types of jobs?

This really depends on how different the positions of interest are. Your résumé writer can certainly prepare 2 or 3 different versions if needed, this is often useful for clients work in a trade such as Electrician who would like a resume and cover letter for both general industry and also jobs in the mining industry. Alternatively, within the mining industry you may be pursing two jobs types i.e. driving roles such as Dump Truck Operator and also Catering … in this case two different resumes and cover letters would be created for you and you are welcome to request a customised quotation if required. However, if you are pursuing employment opportunities within the same industry and job type e.g. Mobile Plant Operator or Trades Assistant, then you should be able to use the same resume, just adjust your cover letter during each application to the position requirements.

Can you prepare my resume without a face to face appointment?

Yes! Our Resume Writers and Career Coaches have been preparing resume long distance/remotely for 24 years. To assist us in the accurate and efficient gathering of your information, we utilise a questionnaire, together with a thorough phone consultation with you at a time that suits you. We also request that clients fax or email through any existing documents such as old or current résumé, references, job descriptions, certificates and job advertisements. A majority of the process is coordinated efficiently via email.

Do you specialise in my field or industry of interest?

With 24 years solid experience our resume writers have assisted jobseekers across all job sectors within the mining resources industry and at all levels from school leavers to management. Mining Resumes has prepared resumes for clients in all salary ranges, achieving numerous positions such as Geologist, Mobile Plant Operator, Trades Assistant, Electrician, Trainee Dump Truck Operator, Mobile Plant Operator, Safety Advisor, Labourer, Shot Firer, Cleaner, Caterer and many more. 90% of our clients haven’t previously worked in the mining industry, however that is not an obstacle as we know what skills and experience to highlight whilst providing effective coaching that will give you confidence and increase your results. Our ultimate objective is to write an effective resume that sells your strengths and attributes, showcasing your skills and experience regardless of what level of position you are seeking.

What are your fees based on?

Resume writing is labour intensive, taking our resume writers many hours of work and research time, not including client consultation time and extra time discussing any changes required via telephone to ensure you are 100% satisfied with your documents. There is a great deal of internet research and strategising involved in the development of a resume as well as the specialised expertise that Mining Resumes has which is reflected in our prices. The knowledge our skilled personnel impart in each and every project, have taken many years to perfect and we pride ourselves as industry leaders in the mining resume writing and career coaching industry.

What methods of payment are available?

Payment options include (i) bank transfer; (ii) creditcard via phone or website; (iii) Humm which is a third party company offer 8 week payment plans (similar to Afterpay).

Testimonials

Choose from one of our mining resume packages